Getting Help
Need help with Archevi? Email [email protected] and a person will read it.
How to reach us
Email [email protected] from the address on your Archevi account. That lets us find your account without asking you for details you should not have to look up.
Tell us what happened and what you expected to happen. If something looks wrong on screen, a screenshot tells us more than a description can.
What to include
- The email address on your Archevi account
- What you were doing when the problem started
- What you expected, and what happened instead
- A screenshot, if there is something to see
- Any error message, copied exactly as it appeared
- Your browser and device, if something looks wrong on the page
How long we take
We usually reply within 24 to 48 hours on business days. The reply comes from a person at Archevi, and you can reply straight back to continue the conversation.
Something urgent
If you cannot log in, or you think someone else has reached your account, write "urgent" in the subject line and we will look at it first.
Billing and cancellation
Email the same address for anything to do with your plan, an invoice, or cancelling. You can also manage your plan from your account settings at any time.