Document Upload Issues
1 min read
Having trouble uploading documents? Here are solutions to common issues.
Upload Failed
- Check your internet connection
- Ensure the file is under 25MB
- Verify the file format is supported (PDF, JPG, PNG)
- Try refreshing the page and uploading again
Poor Extraction Results
- Ensure the document image is clear and not blurry
- Avoid shadows and glare when photographing
- Make sure text is readable and not cut off
- Try uploading a higher resolution scan